Updated: July 16, 2015
For Our Customers in the United States
II. Information We Collect
III. Use and Disclosure of Your Information
V. Opt-Out; Update and Correction of Personal Information
VII. California Residents: Your Privacy Rights
X. Contact Us
1. Information You Voluntarily Provide on the Website
You can visit much of our website without telling us who you are or providing us with other Personal Information. Some areas of our website allow you to contact us to ask questions or provide comments, including via surveys from our service providers. When you communicate with us and request a response, we ask for your name and contact information so that we may respond to you. Some areas of our website may also require that you submit information to access specific content, features, interactive tools, services, or participate in a particular activity. For example, to create an online account for the Enfamil Online Shop or to subscribe to an email newsletter, we may ask for certain Personal Information such as your name, contact information, address, credit card information if you are making a purchase, and perhaps additional information so we can tailor our response to your request. In addition, when you access certain interactive tools or service, you may be asked to provide Personal Information. Other features of the website, such as the profile update feature, may ask you to provide information such as your education level or certain medical information regarding you, your infant, or your child. You may always choose not to provide the requested information, but then you may not be able to participate in the particular activity that requires the information.
2. Information You Voluntarily Provide on the Mobile Apps
3. Information We Automatically Collect
1. Use and Disclosure of Personal Information
We use the Personal Information you provide us in connection with the service you request or to otherwise contact you. For example, if you use the Enfamil Online Shop, we may use your Personal Information to process your order from the Enfamil Online Shop, to contact you about your order, and to send you emails relating to your order or shopping cart.
To help provide our services, we occasionally provide information to other companies that work on our behalf. For example, if you enroll in a Mead Johnson Nutrition program, we may also provide your information to our service providers who help Mead Johnson Nutrition develop programs and provide services to you, or for information processing (including analytics), postal mailing, and/or Internet-based delivery purposes. Our service providers may compile and use non-personally identifiable aggregated data to provide the services. We may also share your information with other Mead Johnson Nutrition companies who might invite you to participate in one of their programs.
Mead Johnson Nutrition will not sell or rent your Personal Information to third parties for their own marketing purposes, except as provided in the “Transfer of Control” subsection below.
2. Use and Disclosure of Non-Personal Information
Mead Johnson Nutrition may also share aggregated or de-identified information and automatically collected information that it collects from its various users and share it with our business partners and other third parties.
3. Use and Disclosure of Feedback
4. Transfer of Control
Circumstances may arise where we decide to reorganize or divest part or all of our business or a line of our business, including our information databases and websites, through a sale, divestiture, merger, acquisition, or other means of transfer. In any such circumstance, Personal Information may be shared with, sold, transferred, rented, licensed or otherwise provided or made available by us or on our behalf to actual or potential parties to, and in connection with, the contemplated transaction (without any further notice to you).
5. Use of Offline Information
6. Regulatory Requirements
If you contact us regarding your experience with using any of our products, we may use the information you provide in submitting reports to the U.S. Food and Drug Administration, and as otherwise required of us by law or governmental audit. We may also use the information to contact your healthcare professional to follow up regarding an unexpected event involving the use of any one of our products. You understand that to comply with the law, Mead Johnson Nutrition may not be permitted to comply with your request to amend or remove Personal Information that was provided to Mead Johnson Nutrition by a healthcare professional or a consumer regarding an adverse event or reaction involving medicine or medical devices.
1. Cookies and Web Beacons
We also allow third-party companies, including AddThis and those described in the “Web Tracking” subsection below, to collect certain information when you visit our website. These companies may use non-personally identifiable information during your visits to this and other websites to provide advertisements about goods and services likely to be of greater interest to you. These companies typically use a cookie or a third party web beacon to collect this information. A web beacon is a clear image or pixel tag in Graphics Interchange Format (GIF) that we (as well as other companies) place on pages of our website to allow Internet advertising or audience measurement companies to help us analyze our advertising campaigns and general usage patterns of visitors to our websites.
If you prefer that we do not collect non-personally identifiable information about your website visits for the purpose of delivering targeted advertising, you may opt-out by visiting the AddThis website and clicking on the “Opt-Out” button. You can also learn more about this behavioral advertising practice and opt-out of targeted advertising delivered by multiple ad networks at the Network Advertising Initiative.
2. Web Tracking
When you visit our website, our third-party advertising partners and analytics providers (e.g., Google Analytics, KISSmetrics) may collect information about your online activity on the website and on third-party websites. These providers may set web tracking tools (e.g., cookies and web beacons) to collect non-personally identifiable information regarding your online activity. In addition, our advertising partners may use this information to deliver advertisements to you when you visit third-party websites within their networks, as described above. You may opt-out of each analytics service as provided below.
3. California Do-Not-Track Disclosures
Certain web browsers may include settings that allow you to provide “do not track” (DNT) signals to the websites you visit. However, DNT is an evolving technology that currently lacks finalized industry protocols and standards. As such, our website does not currently respond to DNT signals.
When we collect Personal Information from you, you may tell us that you do not want it used for further marketing contact and we will respect your wishes. You can update your marketing options via opt-out instructions at the bottom of any email from us or, if you have registered for the website or the Enfamil Online Shop, via the Profile Update feature. Note that opting out of marketing emails will not prevent you from receiving transactional emails (e.g., emails relating to your Enfamil Online Shop order). In addition, Mead Johnson Nutrition may still contact you in the event of a service or safety notification (e.g., a recall notice), regardless of your stated privacy preferences.
Mead Johnson Nutrition is committed to maintaining the protection of the Personal Information you provide us. However, we cannot guarantee that it is completely secure from people who might attempt to evade our security measures or intercept transmissions over the Internet, and we will not be held liable for any lack of security relating to the use of the website or mobile apps by you.
If you are a California resident, you may have the right to request and receive certain information about our disclosure of your Personal Information to third parties for their direct marketing purposes, and your choices with respect to such disclosures. Because it is our policy not to share your Personal Information with third parties for their own direct marketing purposes unless you are first given the opportunity to opt-out from such sharing, we are exempt from having to meet this requirement. If you still wish to learn more about our compliance with this requirement, please contact us using the information provided in the “Contact Us” section below.
1. Privacy Policies Governing Linked Websites
2. Online Privacy for Children
3. Additional Information for Non-U.S. Residents
Mead Johnson Nutrition, Fourth Floor, 2701 Patriot Blvd., Glenview, IL 60026 USA
1-800-BABY123 (M-F 7 am - 7 pm CST/CDT, S 8 am - 4:30 pm CST/CDT)